Returns & Exchanges
1. EXCHANGES
On our website you can request the change of any of the products of your order within 14 calendar days of receipt.
To request a change you must first contact us to tell us what products would you like to change.
If the new product you want is more expensive, you must make up the difference. If it is cheaper, we will refund the difference.
Once clarified the change, you must first, send the product you want to change by Post or other shipping company with a tracking number so it doesn’t get lost and on the other, take care of the new shipping charges.
It is important to note that the product that you send us must be in a perfect condition and unused and perfectly clean, especially the soles of clogs. Also, you must send all the packaging and labels shipped with the product and make sure that the shipping packaging will protect enough so that the products do not suffer any damage. Otherwise, we can not change the product.
Orders for customized surgical caps or products under request will not support changes or refunds due to the personalized nature of them.
Also, if the order is of a customized product, once we start the production, you won’t be able to request a total or partial cancellations.
2. RETURNS
If you are not satisfied with your purchase, you can make the return of your order within 14 calendar days since the day that you received your product.
We guarantee you will not have to give us any explanation or follow any complicated process and we will refund the amount of the refund as soon as we receive the product with a commitment of 5 days maximum.
So just contact us. It’s fast and easy.
You have therefore a right of withdrawal, which is explained in detail in our Terms & Conditions.
Where you consider that at the time of delivery the product has any defect or manufacturing defect, you must contact us immediately via our contact form indicating the damage suffered. (Please be advised that all product shipped is carefully reviewed to avoid these situations). You must return the product to the address we will indicate you within 14 days after receipt. We will carefully examine the returned product and will notify you if any refund or replacement is possible. You will receive a new product at no extra charge.
3. CUSTOMIZED PRODUCTS OR PRODUCTS UPON REQUEST
Personalized product orders such as surgical caps or stethoscopes among others, will not allow refunds or exchanges because of the personalized nature of them.
Also, if the order is of a customized product, once we start the production, you won’t be able to request a total or partial cancellations.
4. Exchanges and Returns from the Canary Islands, Ceuta, Melilla and non-EU countries or areas
The customer will be responsible for any customs expenses generated, both for the original shipment to the address initially provided, the second shipment – the return of the merchandise – and the customs costs generated in the third shipment.